Refund policy

RETURN POLICY

Last Updated: [February 7,2026]

At Thom & Sulli, we take pride in the quality of our products. Please review this Return Policy carefully before placing an order.

Return Eligibility & Timeframe

  • Return requests for eligible items must be initiated within thirty (30) days of delivery, based on the delivery confirmation timestamp (“time-marked”).

  • Requests submitted after 30 days from delivery will not be accepted.

Return Authorization Required

  • To initiate a return, customers must contact Thomandsulli@gmail.com within the 30-day return window.

  • Return instructions and the return address will only be provided after confirmation of resolution and authorization.

  • Items returned without authorization may be refused.

Return Conditions

Returned items must:

  • Be unworn, unused, and unaltered

  • Be in original condition

  • Include original packaging

Items must be returned and received by Thom & Sulli in order for any refund to be issued.

Non-Returnable & Final Sale Items

The following items are not eligible for return or refund:

  • Return requests submitted after thirty (30) days from delivery

  • All made-to-order items, including bags and shoes, except in cases of manufacturing defects or fulfillment errors

  • Items returned without authorization

  • Items returned in worn, damaged, or altered condition

Original shipping costs are non-refundable, except where required by law or due to Company error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact Thomandsulli@gmail.com within 48 hours of delivery, including:

  • Your order number

  • Clear photos of the issue

Failure to report issues within this timeframe may result in denial of replacement or refund.

Acknowledgement

By placing an order on thomandsulli.com, you acknowledge and agree to this Return Policy, the Refund Policy, and the Terms of Service.