Shipping policy
Last Updated: [February 7, 2026]
At Thom & Sulli, many of our items are produced specifically for each customer. Please review the following shipping information carefully before placing an order.
Standard Processing & Shipping (Non–Made-to-Order Items)
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Apparel and accessories that are not designated as made to order require 7–15 business days for processing and shipping.
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This timeframe applies unless otherwise stated on the product page.
Made-to-Order Items (Including Bags & Shoes)
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All bags and all shoes are made to order.
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Made-to-order items require up to 30 days from the order date for delivery.
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This timeframe includes manufacturing, quality inspection, and shipping.
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Because made-to-order items are produced specifically for each customer, shipping timelines cannot be expedited or shortened.
Shipping Estimates
Shipping timelines are estimates and may vary due to production volume, demand, holidays, or supply-chain conditions.
By placing an order on thomandsulli.com, you acknowledge and agree to this Shipping Policy.